Stayed for one night in the Italian Renaissance room for our anniversary. The room was Beautiful! Everything was just a little "higher end" even the bedding was extra soft! The view of Lake Delton was breathtaking. The hotel/condos were very quiet and private, We felt like we were the only ones there. At first I thought the Vit.C shower filter was just a "gimmick" but I swear my skin stopped being itchy and irritated and my hair never felt so soft! I'm so pleasantly surprised that I've decided to get one for our shower at home! The only reason I am giving 4 out of 5 stars is because we couldn't get the in room spa tub water hot enough and the warm water we did get didn't stay warm very long but the tub itself was very nice. Also said HBO was in the room but it wasn't. Overall, we will definitely be coming back and may try one of the other themed rooms.
Disgusting. Awful. Poor excuse for owner, manager, and staff. This place doesn't deserve a star. Not only was our room disgusting, we didn't have a working shower or television, but they charged my credit card a week before we checked in for our honeymoon! Upon check-in we asked to leave immediately as the room was that awful- holes in the wall, carpet torn up revealing nails that we just LOVED stepping on. The issues were endless. We were told we couldn't leave because there was no manager there to refund our money. So we stayed Friday night. Saturday came and we once again complained and asked to leave, again told no. Sunday came, we checked out, complained again and were told RUTH the manager would be calling us Monday to refund our money.... this never happened. I have called a dozen times or more to try to come to a resolution, none has been reached, but my credit card company did inform me that this joke of a resort charged my credit card a week prior to us checking in, which is illegal, as a deposit is all they are allowed to have a pending charge for as we had 72 hours to cancel. The owner Rich Kawalec has refused to return our phone calls, and has had these young girls make excuses for him every time I have called. They are even refusing to let me contact him myself. Not only have I reported them to my credit card company but am now going to call the BBB. Save yourself the money and the headache of this "resort" and sleep in ur car. Trust me, I'm sure your stay would be more delightful. Oh, and their pool is disgusting, their parking is inadequate and if u were hoping for a relaxing spa day, just throw yourself onto some sharp jagged rocks, that's an adequate comparison. Oh, and the mold growing all over the shower was the icing on the cake of my honeymoon weekend.
Great views of Lake Delton. Comfy rooms. Located nearby to some good restaurants.
Delton Grand Resort is beautiful with beautiful views. We had a wonderful time and very much enjoyed our stay.
Made reservation for business. Trip was postponed. Tried to move reservation to different dates without fees. Flatly refuses to compromise and clerk was very snobbish. Will never use this hotel again and recommend other looking for better hotels in the area with more reasonable management.
Delton Grand Resort And Spa is a US Spa based in Wisconsin Dells, Wisconsin. Delton Grand Resort And Spa is located at 670 E Lake Ave, Wisconsin Dells, WI 53965, USA.
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